Getting Started

Why am I unable to save anything in my dashboard?
If you are unable to save anything in your admin dashboard - whether it’s saving a charity or saving changes to a campaign, for example - and thus you are u...
Mon, 24 Feb, 2020 at 9:20 PM
Can I access the CSS to tweak the formatting beyond what I can within the app dashboard?
From the Shop for Good admin dashboard, you can customize the following aspects of your widget: Horizontal alignment Vertical spacing Text color Backgr...
Mon, 24 Feb, 2020 at 9:23 PM
Can I change the SKU on my donation product?
If you need to set up the donation product with your enterprise resource planning (ERP) or third-party logistics (3PL), this is the information you will pro...
Wed, 25 Aug, 2021 at 7:53 PM
I can’t see my widget. What do I do?
First, check this list and make sure that: Your campaign is connected Your widget is set to display (select ON) You’ve selected Automatic placem...
Mon, 30 Mar, 2020 at 6:08 PM
Why can't see I preview mode?
If you don’t see the preview banner when you go to preview your widget, clear your browser cache and try again from your admin dashboard. Remember that you...
Thu, 23 Apr, 2020 at 1:52 PM
How do I manage partially fulfilled orders?
If you need to set up the donation product with your enterprise resource planning (ERP) or third-party logistics (3PL), this is the information you will pro...
Wed, 25 Aug, 2021 at 7:54 PM
Why are no shipping methods available at checkout?
If you have a donation product in your cart and at checkout see no shipping methods available, like here: There are two things you can check to res...
Thu, 11 Jun, 2020 at 2:39 PM
How do I integrate Shop for Good with Smile?
You can reward your customers with Smile.io points when they donate through Shop for Good. It's easy!  Here's to integrate Shop for Good with ...
Mon, 27 Jul, 2020 at 10:04 PM